Evaluating quality of business processes

One of the key activities in developing information systems is that of modeling the constituent parts of both existing and future business processes so that the resultant system is aligned to the business. This duality of scope often referred to as co-development, provides the basis for aligning technical systems to business processes and business goals and has a profound effect on the effectiveness of the delivered system. Through conceptual modeling, analysis and evaluation, Requirements Engineering offers opportunities to facilitate codevelopment activities. In this paper we focus on evaluating the quality of business processes through their conceptual models, at the requirements phase. We adopt an intentional approach to defining quality requirements and we focus on the way that these requirements impact on business processes. We present an approach for defining, elaborating and evaluating quality factors that can be measured and reflected upon against stated business goals.